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safety rules


CollapseHow do i make/confirm my booking?

To make a booking please contact our office during office hours on

(02) 9755 9080

(02) 1800 837 980

After you have made a booking with Hoang Do Western Airport Services, we will send a text message to your Mobile number provided with a confirmation of your booking, which will have all your booking details and also a reference number for your booking. Please make sure you check the details of this text message.

CollapseWhat is the difference between shared and private pickup?

All pickups are from the address provided. Our friendly staff will always recommend the best suitable time for pickup although clients are welcome to choose the preferred time of pickup.

Hoang Do Western Airport Services offers two different services, one being shared pickup and the other Private pickup. The differences between the two are as follows –

 Shared pickup services: You will be picked up with other passengers who are within the surrounding suburbs. The pickup time of your booking may vary 5-10 minutes before or after the initial booking time.

 Private Pickup Service: Your booking will be a transfer for just yourself/family.  The pickup time of this service will be exactly as you book taking you straight from Home to Sydney Airport without stopping for any other passengers and any hassles.

CollapseI have a general enquiry how do i contact Hoang Do?

If you have any enquiry about our services and/or need further information before making a booking you can get in contact with Hoang Do by visiting the “Contact Us” section

Or visit our office 19/5 Arthur St, Cabramatta 2166 NSW to speak to one of our friendly staff.

CollapseHow can I make payment for my booking?

For Airport & Cruise Transfers – cash payment can be made to the driver or prepaid at our office in Cabramatta.

Credit Card payments available on our website and will incur a 3% surcharge.

CollapseWhen is a deposit for my booking required?

All private bus hire, party bus, organised tours require 100$ deposit upon making the booking. Hoang Do holds all right to cancel any bookings that have not made a deposit at any time.

CollapseWhat if I cancel my booking with Hoang Do?

Cancellation of all bookings should be notified to our office at least 48 hours prior.

Cancellations of Airport and Cruise terminal transfers will incur 10%  fee of total cost

If cancellation of a private bus hire, party bus or organised tours occurs after $100 deposit has been made, the deposited amount will be lost and it cannot be transferred onto another booking.

CollapseWhat should i do if my flights have been cancelled?

Whilst overseas or interstate and you experience any form of change, cancellation you should notify our office as soon as possible, failure to give Hoang Do sufficient notice may be problematic. You are recommended to keep us up to date with your return flights if it has been rescheduled, in the case that your flights will be arriving in Sydney correct to the booking details you have provided you are not required to follow up and confirm we will automatically have our driver waiting at Sydney Airport for you (drivers will meet you inside the airport only after getting in contact with you).

You can notify us by email or simply calling our office line.

CollapseLost and Found

If you have found lost property on the bus, please report it to your driver immediately and do not touch unattended baggage for your safety.

To make claims of lost property or inquire about your lost property please contact our office with your receipt so our staff can chase it up for you.

CollapseDoes Hoang Do service all of the Western suburbs?

Hoang Do Western Airport Services provides their services in most areas and not limited to the Western suburbs alone, although we encourage you to enquire with our staff before booking your service as the price list that we advertise on our webpage is not suitable for all regions.

CollapseHow do i make a complaint with Hoang Do?

If you have experienced poor service from our drivers or have had an issue with our service, Management encourage you take action within the same day and will always take your complain seriously. Please note that all complaints will be required to provide their name, address and contact number so that Hoang Do can fully investigate the issue if needed.

Complaints can be sent to our email address or contact us on 97559080