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safety rules

Terms & Conditions


  • No smoking on the bus at any time during the service
  • Eating or drinking on the bus is prohibited (except water)
  • Clients will be responsible for any damages (fines may apply)
  • Photos for our website may be added at any time. If you wish to have your picture removed from our webpage please contact us.


Airport & Cruise terminal transfers.

  • All bookings and enquires should be through our office only.
  • Hoang Do Western Airport Services does not hold responsibility for any bookings/amendments made with our drivers.
  • Clients should double check all details shown on receipt upon payment. Hoang Do does not take responsibility for any wrong bookings on clients behalf - hence if there is a need to make amendments please contact our office as soon as possible !
  • Passengers please carefully check your baggage before leaving the vehicle.
  • All transfers do not include toll charge (tolls are payable to driver upon customer request).
  • Cancellation of all bookings should be notified to our office at least 48 hours prior. Cancellations of Airport and Cruise terminal transfers will incur $10 processing fee (where applicable).


Sydney by Night - Terms and Conditions

  • All standard bookings will only have one pickup location and one drop off location.
  • Bookings must have allocated times for both pickup and return.
  • Changes to any current booking must be made at the latest 2 days before pickup date.
  • Any form of change such as address, times of pickup and return, also amount of seats are subject to availability (additional charges may apply where applicable).
  • A minimum deposit of $100 must be made at least 1 week prior to the booked date, all bookings without the minimum deposit will have their booking automatically cancelled.
  • Cancellation of bus after deposits have been paid, will automatically lose the deposited amount.
  • We do not hold credit for those who have cancelled their booking.
  • Cancellations of bus after arrival of driver on the day will have to pay a minimum of a one way fare.
  • All belongings left behind on the buses are not driver's responsibilities. Drivers will also not take any responsibility for any damaged or stolen property.
  • * Conditions apply, please contact office if you are unaware of any terms and conditions that may apply to you.


Thank you for reading our terms and conditions, please book carefully



Hoang Do Western Airport Services